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FAQ: Current Residents

  • All installment payments are accepted through our secure online payment system at www.RentTrack.com. Paying through RentTrack gives you the option to build your credit! You can conveniently set up recurring payments so you won’t worry about forgetting to pay on time!

  • The leasing office is always here to help. Please do not hesitate to contact us (303) 247-9926 to help set up your payment, or payment assistance can be reached through RentTrack’s customer service at 866-841-9090 and selecting option 2 for support.

  • Rent payments and additional charges are due on the first of every month and are considered late on the 2nd of the month. An initial late fee of $50 will be charged on the 2nd and a $10 daily late fee will apply until any balance is paid in full.

  • As a resident at Sterling University Peaks, you have the peace of mind knowing you have on-site maintenance. You can contact after hours maintenance at (303) 247-9926 and select option 3 for any maintenance emergencies. If it is a life-threatening emergency, please call 911.

  • Maintenance emergencies are any of the following:

    • No Heat
    • No Power
    • No Hot Water
    • Clogged Toilet (if you only have one)
    • Any Water Intrusions
  • Packages must be picked up by the resident the package is addressed to, unless the office receives written permission from the resident to release the package to someone else.

  • Where do I park?

  • We want you to be informed of what is happening here at Sterling University Peaks. We will send community event invites, friendly reminders and other updates directly to your email. We will also occasionally text you with important items. Legal notices will be posted to your door. Keep an eye out on your inbox for messages from your Sterling University Team.

  • While we will do what we can to help, the residents are responsible for the safety of their property. We encourage you to be proactive when storing your outdoor items. Please secure your bikes with locks, insure your car doors are locked, and any items that may entice a break-in are placed out of view or brought into your apartment.

  • Renter’s insurance can help protect or replace your belongings in a situation when the damage was not caused by you, such as fire, flood or burglary. Renters insurance can help protect you from financial impact or liability in case of injuries in your apartment and damage to the landlord’s property or your neighbors’. Sterling University Peaks is not responsible for these items. Visit the leasing office for more information.

  • If you’re locked out, don’t worry! One of the many perks of having onsite maintenance is that we can quickly and easily get you back into your home. If it’s during business hours, call or stop by the leasing office (303) 247-9926 and our amazing leasing agents can help. If it’s after hours call the after-hours maintenance line at (303) 247-9926, option 3. Lockout charges may apply. Replacement keys and fobs can be made by the office for a fee of $35 per key.

  • Pool, Hot Tub and Sun Deck are open every day of the week! The hours are:

    Sunday-Thursday open until 11:00pm

    Friday-Saturday open until 2:00am

  • The gym is open 24/7!